At Rakmart our goal is always to provide our customers with high quality products at competitive prices. Customer satisfaction is always our number one Goal. All the items that we carry are inspected before dispatch to ensure a pleasant shopping experience. Our professional Customer Support Team is at your service any time we make sure to ship your order within 3 to 8 business days after it has been processed.
Our 30 day returns warranty starts from the date you receive our product. If you have any problem with the item please feel free to contact us immediately at our customer support team is available Monday through Saturday 7am-8pm Central Standard Time.
To guarantee a fast and smooth warranty process, please indicate in your ticket all the details of your order, such as your order number, SKU number or the product name. Then kindly follow these 3 steps:
- Please describe the issue and provide us with pictures (under 2MB) that display the problem and show the items outer packaging.
- Once we have reviewed all the details above, we will arrange a return procedural and please ship the item immediately.
Items under the 30 days warranty should be returned to our warehouse with an RMA form provided by our Customer Support Team, we will allow a return for a refund and or an exchange as long the item is unused or unworn with all its labels, tags and original packaging. Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement item at our expense.
Please note that customers need to cover the shipping fee to return items to us. This cost is non-refundable. Customers need to provide us the tracking details for their package and we will monitor the return. We will process any compensation once we have received the items.
Customer must return the package as per our instructions and the shipping address indicated on the return instruction. Customers must also cover the shipping fee for returning the package, packages must be sent only after Customer Support Team has authorized the return. Packages sent back without authorization or not according to our instructions will not be accepted. Please contact our Customer Service for further advice.
Items which are exempt from refunds, exchanges or replacements include all apparel listed under underwear/women’s intimates, swimwear, clearance, or any discounted products.
If you receive wrong item, contact our customer service team immediately, describe the item received and ask for return authorization.